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MY WORK

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 UX roadmap 

 UX Vision 

 Voice of the Customer 

Creating a UX vision & roadmap and setting up a VOC program

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 Data-driven redesign 

 Research 

 Concept design 

Redesigning a key funnel in a data- driven way

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 Innovation 

 Design sprints 

 Concept design 

LEADING AN INNOVATION PROCESS TO MAKE RETIREMENT MORE UNDERSTANDABLe

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 Research 

 Online facilitation 

 Concept design 

 Usability testing 

REDESIGNING THE PAYMENT FLOW OF A GAS STATION APP

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 Research 

 Innovation 

 Concept design 

 Concept design 

Creating a vision ON watching video content and designing a voice control concept

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 Customer journeys 

 User research 

 Co-creation workshops 

Creating a future journey for the internal applying and hiring process

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 User research 

 Vision 

 Co-creation workshop 

 Personas 

Creating a more user-centric minded organisation through a ux vision and personas

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